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Total Telesales

calender Friday 27th April 2012
Type:Sales and Marketing
Venue:Derby Office
Date:27th April 2012
Time:9:30 am to 4:30 pm
Available To:Members and Non Members
Members Price:£195.00 + VAT
Non Members Price:£245.00 + VAT
Discount:10 percent discount for 3 delegates or more.

Total Telesales

At the end of this course, delegates will be able to actively generate and increase the 'per call' success rate on incoming, outgoing and the 'cold' telephone call.  This popular one-day session covers the key skills required, from planning the call to closing the sale.

Who Should Attend?

Anyone who has to sell on the telephone or those who have the daily responsibility of creating the right image of their company over the telephone.

Content

  • The five types of call. Planning to succeed by setting objectives. Creating the right image
  • Making the most of incoming orders and enquiries. Overcoming 'the complaint' damage. Where to get leads
  • Getting past 'the gatekeepers'. Getting that appointment. Helping the 'cold' call to get warmer
  • The right questions in the right order. Matching the benefits to the needs. Effectively quoting prices
  • How to overcome objections. Initiating the 'buying signals'. Knowing how and when to close
  • Keeping records for future use

The Trainer

The course leader for this event is Steve Bracey who has been training for 20 years and held senior management positions in well known organisations. A Fellow of the Institute of Sales and Marketing Management, his present client list includes small businesses and multi-nationals and, in addition, Steve is regularly called upon to complete seminars for several Chambers of Commerce including Nottinghamshire.

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