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From Friend to Supervisor - Establishing Authority

calender Tuesday 12th June 2012
Type:Leadership and Management
Venue:Nottingham Office
Date:12th June 2012
Time:9:30 am to 4:30 pm
Available To:Members and Non Members
Members Price:£195.00 + VAT
Non Members Price:£245.00 + VAT
Discount:10 percent discount for 3 delegates or more.

Often individuals are promoted as they are good workers and find themselves suddenly in charge of those who worked alongside them previously. The course is for anyone who finds themselves struggling to establish themselves as a team leader or supervisor.

Aim

Designed to provide you with the techniques and tactics to establish authority within the supervisory role whilst maintaining good relationships with those you manage, making it easier to clarify expectations and manage performance.

Who Should Attend?

This is a course for newly appointed team leaders or supervisors working in or with self managed teams. Experienced team leaders or supervisors will benefit also from enhancing their skills further.

Content

By the end of the course, delegates will be able to:

  • Identify what the company/team/customer expects of the supervisor, and recognise the suitability of their current relationship with their staff members.
  • Deal with authority, responsibility, & being accountable.
  • Describe their current leadership style and be able to identify appropriate circumstances to adapt this to assert authority in the right way.
  • Know how to avoid claims of favouritism and being drawn into conflicts and inappropriate situations.
  • Understand the importance of clear goals for teams and individuals and how to set and communicate these.
  • Know how to approach "difficult" conversations with staff in the right way to get results.

The Trainer

The course leader for this event has a wealth of training experience in customer service, management and leadership and runs workshops in a dynamic, participative style. Delegates will be able to acquire practical skills to enhance their workplace performance

Book Your Place

Submit your booking today using the form below.

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NOTE: Bookings are subject to confirmation. Bookings will be rejected for non-members who book as members.

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