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Course Description

Benefits

Without doubt a successful internal sales person generating quality appointments is the sales god of the office. The challenges they face everyday are tough. Therefore this thought provoking and dynamic course takes the learner through the very basics of what the real secrets to making an impact over the phone.

Who Should Attend?

This course is suitable for Internal Sales Executives, Field Sales who make their own appointment and Sales Managers

Content

• The skills and qualities of a successful sales professional
• Understand how customers buy over the phone
• Learn customer behavioural styles
• Buying motives
• Prevent and handle difficult and challenging objections
• Identify their preferred selling style
• Professional and credible introductions
• Planning and preparation
• Questioning and listening to buying signals
• Matching your solution to your customers needs
• Closing for the appointment/sale

By the end of the course delegates will be able to:

• Demonstrate to a very high level extreme confidence in creating an impact over the phone and keeping the decision maker interested.
• Dramatically decrease the amount of objections received
• Consultative approach to their business conversation by asking high profile questions
• Clearly introduce their company and offer easy to understand customer solutions
•  Decide when the right time is to close for the appointment/ business

The Trainer:

Sarah Castle of Think Big Training. Award Winning Think Big Training specialise in the development and continual learning of people within organisations. Founded in 2004 by Sarah Castle who is a talented award-winning sales and management training consultant is driven to achieve business results by investing in the development of people. Think Big Training have built a reputation to empower and motivate sales teams across the UK. As a direct result of being people and business focussed this has enabled Think Big Training to lead companies to achieving their business objectives.

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