| 19/03/2010 | Check the printer’s terms and conditions. Even if they provide a proof reading service it is generally up to you to double check the proofs. |
| 19/03/2010 | Install anti-virus software and update it regularly to protect your system. |
| 19/03/2010 | If using an accountant or consultant to help fill in loan papers, check their previous success in securing loans for businesses like yours. |
| 19/03/2010 | Encourage employees to be proactive and tackle their most challenging tasks first. |
| 18/03/2010 | Code vouchers and coupons so, when customers send them in, you can establish which marketing methods are successful. |
| 18/03/2010 | Get employees to sign a copy of your email policy and refer to it in your employment contracts. |
| 18/03/2010 | Fulfil orders correctly, obtain proof of delivery, and invoice promptly and accurately to minimise the risk of invoice queries. |
| 18/03/2010 | Give individuals rewards that matter to them. A half-day off may cost less and mean more than a cash bonus. |
| 17/03/2010 | Promote your presence at an exhibition by mailing current customers with invites. |
| 17/03/2010 | Keep your website simple. Extras like pictures, video feeds and graphics might look great – but they will also slow your site down. |
| 17/03/2010 | Draw up a timetable for chasing debts. Set out what action you’ll take at each stage. |
| 17/03/2010 | Ask employees to complete a self-certificating form for sick leave lasting less than seven days. Insist on specific descriptions, rather than vague ones like 'bug'. |
| 16/03/2010 | Advertisements should avoid weak jokes, empty claims and clichés. Keep your language clear, simple and concise. |
| 16/03/2010 | Consider what impact an IT system failure, data or hardware loss would have on your business and use this information to decide how much to invest in IT disaster prevention. |
| 16/03/2010 | Minimise the risk of late payments by sending out a copy of your terms and conditions of business prior to supplying customers with products or services. |
| 16/03/2010 | Employees who work from home are able to work without interruption and can manage their time more effectively. |
| 15/03/2010 | The key to successful marketing is always answering the customer’s question: “What’s in it for me?” |
| 15/03/2010 | Include email reply links on every page of your website. Replies are customers showing an interest. |
| 15/03/2010 | Always list your debtors in date order. This makes potential bad debt problems easier to spot. |
| 15/03/2010 | Remember that staff have the right to make genuine mistakes, so avoid blame and putdowns. |
| 12/03/2010 | Keep a log of all drafts during the development of your intellectual property as evidence against infringement. |
| 12/03/2010 | Changing passwords at least every three months can help prevent unauthorised persons from accessing email accounts. |
| 12/03/2010 | To make your working capital go further, consider hiring or leasing equipment rather than buying outright. |
| 12/03/2010 | Keep recruitment interviews to a maximum of 90 minutes. Any longer and you risk losing concentration, any shorter and you could miss essential information about the candidate. |
| 11/03/2010 | Weigh up the pros and cons of doing your own market research - for example, it is cheaper than employing a professional but can be time-consuming. |