Handling Difficult People - Nottingham

Course:Handling Difficult People - Nottingham
Type:Open Course
Program:Personal Effectiveness
Venue:Nottingham Office
Date:18th March 2010
Time:09.30am - 16.30pm
Available To:Members and Non Members
Members Price:£195.00 + VAT
Non Members Price:£245.00 + VAT

Course Description

Benefits

A practical guide on how to handle difficult people effectively and ensure successful outcomes. Delegates will examine aspects of human behaviour and review their options when faced with difficult, aggressive or unco-operative people.

This course provides delegates with an opportunity to discuss their own experiences as well as those of others in a safe and supportive environment.

Who Should Attend?

PAs, secretaries, administrators, office managers, supervisors etc who have experienced difficulties when dealing with others and would benefit from a more assertive and confident approach.

Content

  • Developing your understanding of behaviour
  • Interpersonal skills and assertiveness
  • Dealing with difficult people
  • Dealing with difficult situations
  • Role-plays - Dealing with others effectively

The Trainer

The course leader for this event is Mark Pickford, a member of the Chartered Institute of Marketing.  Mark is a sales and marketing professional with extensive experience of training, providing clients with learner centred training and consultancy services. He works with organisations to build customer focus, train/develop people and facilitate a positive culture.


Book Your Place Now

external link
Advertise Here